Quality Policy

Quality Policy Statement from the CEO

Catalyst Paper’s goal is to be the preferred supplier of paper and pulp to customers who value quality as much as cost and service.

Our focus on quality goes beyond products alone. Quality is crucial to all aspects of our business – from answering the telephone and manufacturing consistently reliable products, to delivering products on time, in full and damage free, and offering technical advice in our customers’ plants. Consistent performance in each of these areas enhances our reputation, maintains our customers’ confidence and allows us to choose the best customers.

To achieve our goals for quality, we will:

• Comply with the requirements of, and continuously monitor and improve the effectiveness of, our quality management system 
• Establish and regularly review quality objectives and targets 
• Develop quality improvement, education and training programs that involve all employees 
• Continuously monitor and improve our product performance 
• Build and maintain the strong and effective partnerships necessary to understand our customers’ needs, challenges and level of satisfaction 
• Set the industry benchmark and continuously improve the knowledge, expertise and responsiveness of our technical customer service team

Catalyst Paper is accountable for the effect of its operations on the environment
and we accept responsibility for conserving, sustaining and making efficient use of
the resources we consume.

While the company’s products play an important role in society, we are mindful that they must also represent the highest standards of environmental integrity we can provide.

Catalyst is committed to the principle of continuous improvement and reviews its policies and practices against external benchmarks with the help of independent advisors and partners. We work cooperatively and collaboratively with those who contribute positively, through advice or criticism, to improving our environmental performance. Day-to-day, the responsibility for environmental performance rests with all employees.

In applying this policy, Catalyst commits to:

• Adhere to the principles of conservation and sustainability• Meet the requirements of relevant environmental legislation and other voluntary programs
• Be fully transparent in publicly disclosing our environmental performance
• Reduce pollution at its source
• Set objectives and targets to support continual improvement of our
• environmental performance
• Operate our facilities with respect for the values of surrounding communities

Richard Garneau
President and Chief Executive Officer
 Catalyst Paper Corporation